Frequently Asked Questions
Everything you need to know about shopping with MacPro
Are all products sold on MacPro genuine and brand new?
Yes, every item in our store is 100% authentic and sourced directly from authorized manufacturers. All products ship in their original, sealed retail packaging with full manufacturer warranties.
How long does shipping take for high-end electronics?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery within the continental US.
What is your return policy for opened devices?
We offer a 30-day return window. If the device has been opened, it must be returned with all original accessories and packaging. A restocking fee may apply to items that are not in 'like-new' condition.
Do you offer international shipping and customs clearance?
Yes, we ship to over 50 countries. Shipping costs and estimated import duties are calculated at checkout to ensure a smooth delivery process through local customs.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal where you can monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Klarna and Affirm for eligible purchases.